Customer Service

soccerloco is committed to providing "next level" customer service that goes beyond the expectations of our customers. The information below outlines our online store policies. The quick links menu to the right can be used to skip down the page to the specific information you are looking for. We also have a forum-style FAQ's page that provides detailed information in a question and answer type format.

Shipping & Delivery

Most orders are processed and shipped next business day from our headquarters in San Diego, California.

Order processing time varies based on product availability and production requirements (e.g. name/number customization). In-stock items not requiring customization ship within three business days. For product requiring customization, please refer to the product page for estimated processing time.

Shipping rates are calculated based on estimated package weight and shipping destination. Flat-rate shipping is available for qualifying orders. See available shipping methods and estimated delivery times below:

Economy Shipping: Typical transit times are between 2 and 10 days
Standard Shipping: Your package will be in transit up to 5 business days
Expedited Shipping: Your package will be in transit up to 3 business days
Rush Shipping: Your package will be in transit 1 business day
* Transit times do not account for order processing time

Shipping Delivery Time Map

The map to the right shows estimated Standard Shipping delivery times from our headquarters in San Diego, CA.

Free in-store pickup is available at each soccerloco retail locations in southern California. When using in-store pickup, you will receive a call from the selected store when your order has arrived and is ready for pickup.

If an item is backordered, the ETA will be noted on the product page and on your order confirmation. You may receive periodic emails updating you on the status of your backordered product.

Please allow up to 4 weeks for processing of Team Room orders. Processing time for a Team Room order depends on product availability, production requirements, and seasonal changes is fulfillment velocity. 

 

Returns & Refunds

Return Instructions

  1. Request 'Return Authroization' from your account dashboard or by emailing customer-service@soccerloco.com
  2. Once you're approved and have received an RA#, fill out our Return Form in English or Spanish
  3. Print the Return Form and place it inside your shipping box
  4. Write your RA# on the outside of your shipping box

To make a return of an item purchased at soccerloco.com, please request a return authorization from our customer service team. You can submit a return request through your account at soccerloco.com by clicking the ‘Return Authorization Request’ tab in your account dashboard. Or, contact our customer service team by phone or email to request authorization of your return. Please refer to our return policy below before submitting a return request.

Items purchased at soccerloco.com may be returned under the following conditions:

  1. Product is returned within 30 days of the order date.
  2. Product is returned in new, unused condition with original tags attached and in original packaging.
  3. Product is not customized or post-embellished with a logo, name or number.
  4. Product is not socks or an undergarment (e.g. compression shorts, bra, etc.)
  5. Promotional items included in the order (such as a free mini ball or a buy one get one item) that would not have otherwise qualified are included in the return, unused.

For authorized returns, we credit the order’s original source of payment. The credit amount is equal to the amount paid for the item(s) returned. We do not refund shipping and handling fees. We do not offer exchanges. For orders that involve long lead times before shipping, such as pre-orders or team orders, qualifying items may be returned within 30 days of the ship date. We do not price-match for purchases made prior to a promotion or sale. We do not honor promotions or sale prices after they have expired or ended. All event apparel is final sale.

ATTENTION! All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the original footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from soccerloco.com, including items with manufacturer defects.

Defective Returns

Defective Return Instructions

  1. Request 'Return Authroization' from your account dashboard or by emailing customer-service@soccerloco.com with an explanation and pictures of the defect
  2. If your defective return is approved, fill out our Return Form in English or Spanish
  3. Print the Return Form and place it inside your shipping box
  4. Write your RA# on the outside of your shipping box

A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at soccerloco.com play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truly defective product will show signs of being faulty within the first 90 days of use. For that reason we only accept defective returns within that period.

Defective products can be returned to soccerloco.com up to 90 days from purchase only after approval from our customer service team. Please contact customer service for defective return approval. For a defective return, the return authorization number (RA#) is valid for 14 days. The following credit will be issued for items deemed defective:

0-45 days = 100% of purchase price
46-90 days = 50% of purchase price
After 90 Days = No credit

ATTENTION! All defective clearance or sale items must be processed directly through manufacturer.

Clearance Returns

All sale/clearance items are included in our 30 day return policy. As long as the item is in "new, unused and resaleable condition", it can be returned for a refund within 30 days. All defective clearance or sale items must be processed directly through the manufacturer.

Exchanges

soccerloco.com does not offer exchanges. Instead, please return your old merchandise and place a new order.

Placing an Order

To make a purchase on soccerloco.com, add products to your shopping cart using the Add to Cart button on each product page. When you are ready to checkout, click the cart icon in the top right and then click the View Your Cart button to be taken to your shopping cart. Double check that you have all the items you need and click Proceed to Checkout. During checkout you will specify your billing address, shipping addres and method of payment. We ship all domestic orders from our warehouse in San Diego and ship all International orders through our partner Global Shopex.

When your order is submitted online, you will receive a confirmation email sent to the email address you specified on the order. It is extremely important to provide a valid email address when creating or editing your soccerloco.com account, as all communication regarding your order will be by email.

You may check the status of your order or update any account information using the My Account link at the top right.

ATTENTION! Updating your shipping address in your account dashboard will NOT update an order that has already been placed.

Payment Methods

We accept Visa & Mastercard credit cards, as well as debit cards which bear the Visa or Mastercard logo. American Express is not accepted.

Safe Shopping

soccerloco.com takes every measure to ensure your safe shopping experience. We process all credit card transactions secure socket layer (SSL) encryption. We also respect your privacy and will never pass your personal information along to third parties. For more information on how seriously we take your confidence in shopping with us, please read our privacy policy.