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Store Policies

Shipping & Delivery

All soccerloco.com orders are processed the next business day, and shipped Monday-Friday via the shipping method you requested. After we ship your order, we'll email you to confirm it has been shipped and provide you with a tracking number.

If something in your order is on backorder, we'll email you to let you know the delivery status.

Customized/Team items can take between 3-4 weeks to complete. The time it takes us to process your order depends on product availability and our outside vendor's turn-around time, regardless of chosen shipping method.

For estmiated transit times, see the map below. For details on international shipping, please view our International Shipping policies. Please note that we observe major national holidays that could potentially delay your orders arrival.

Shipping Delivery Time Map

Returns/Refunds

soccerloco™ is committed to ensuring your soccerloco.com purchase fully meets your expectations. To make sure that it does, we back every purchase with lifetime policy.

You may return any new product bought from soccerloco.com (so long as it meets the criteria below) after any amount of time. Items returned within 30 days can be credited back to the purchasing credit card, while items returned after 30 days will be issued store credit equal to the current price of the item (meaning if the items drops in price prior to you returning it, you will receive the lowered price back in credit).

Only items that are in "new, unused and resalable condition" will be accepted as returns. We strongly recommend trying on all footwear and apparel indoors.

What IS NOT in new condition:

  • Any footwear that has been worn outside of the house; any grass stains or markings on the bottom of the studs are not acceptable
  • A jersey, shirt or anything else that smells unnatural
  • Anything you accidentally spilled on
  • tems that you received with a tag, that no longer have a tag

  • Correct Way to Ship Back to soccerloco.comATTENTION: All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from soccerloco.com, including items with manufacturer defects. All shipping costs are based on weight and destination as specified by our shipping providers.

    Customized/team items, club/team orders, large quantity orders, or used/worn product are not returnable.

    For exchanges, simply return your unwanted item(s) for a refund and place a new order. We require a Return Authorization # (RA) for all returns.

    To request an RA, please email: customer-service@soccerloco.com

    Click here to download our Return Form

    Oprima aquí para imprimir Forma Devoluciounes

    Defective Products

    A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at soccerloco™ play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truely defective product will show signs of being faulty within the first 90 days of use. For that reason we only accept defective returns within that period.

    Defective products can be returned to soccerloco™ up to 90 days from purchase date for a 100% store credit, assuming we deem them defective. Remember, everything we receive labeled as defective is put through rigorous tests to ensure the product does in fact have a factory defect.

    Examples of DEFECTS:
    • Footwear: Outsole separates, shoe splits, tongue comes off, eyelet broken
    • Gloves: Finger saver breaks, stitching comes out
    • Balls: Stitching comes apart, bladder won’t hold air, slices from manufacturer
    • Bags: Stitching comes apart *
    • Apparel: Seams come apart or out *
        (* items exchanged with customization: soccerloco.com will NOT credit customer for the cost of customization)
    Examples of NON-DEFECTS:
  • Footwear: Cleats you wore on concrete; indoor soccer shoes you left out overnight in a thunderstorm; a tongue your dog chewed off
  • Gloves: Stitching coming out of fingertips because you were nervous while in goal
  • Balls: A ball that looks like an egg because it's your favorite lounge chair; a ball that doesn't hold air because you decided to play target practice with a sharp fence
  • Bags: A bag that is torn up because you drag it everywhere between games

    In the event that merchandise purchased on soccerloco.com becomes defective during normal wear, please fill out our Return Form and Email our Returns Department for an RA#. Follow the above Return procedures for all defective returns.

    Click Here to Download Our Return Form

    Please note: Defective clearance or sale merchandise must be processed directly through manufacturer.

    Clearance Items
    All sale/clearance items are included in our lifetime return policy. As long as the item is in "new, unused and resellable condition", it can be returned for a refund within 30 days or returned for store credit equal to the items current price anytime after 30 days. Clearance items also follow the same defective guidelines as outlined above.
    Safe Shopping
    soccerloco™ takes every measure to ensure your safe shopping experience. We process all credit card transactions secure socket layer (SSL) encryption. We also respect your privacy and will never pass your personal information along to third parties. For more information on how seriously we take your confidence in shopping with us, please read our privacy policy.
    Ordering Process

    To make a purchase on soccerloco.com, add your products to the Shopping Cart and then click Checkout. Upon checkout you will specify your method of payment and shipping address.

    We accept Visa & Mastercard credit cards, as well as debit cards which bear the Visa or Mastercard logo. American Express is not accepted.

    At this time, soccerloco.com only delivers orders within the United States.

    When your order is submitted online, you will receive a confirmation sent to your specified email address. We will process your order within 24 hours and notify you via email when your order ships. It is extremely important to provide a valid email address when creating or editing your soccerloco.com account, as all communication regarding your order will be by email.

    You may check the status of your order or update any account information using the My Account link at the top right.

    Important Note: Updating your shipping address in your account will NOT update an order that has already been placed.

    Team Orders

    soccerloco™ and soccerloco.com has been the Southern California authority on outfitting soccer teams since our inception. We currently outfit over 90% of San Diego youth soccer clubs, as well as several high schools and clubs across California, Arizona and Nevada.

    Our team offering is unbeatable, as we provide more than just uniforms for teams, but also full equipment and fan apparel options. Our team sales associates will create a package to fit any teams budget. Click Here to visit or Team Sales page.

Taxes
For orders made from within the United States, sales tax will be applied to all orders shipped to a California address.