Returns & Refunds

Return Instructions

  1. Request 'Return Authroization' from your account dashboard or by emailing customer-service@soccerloco.com
  2. Once you're approved and have received an RA#, fill out our Return Form in English or Spanish
  3. Print the Return Form and place it inside your shipping box
  4. Write your RA# on the outside of your shipping box

To make a return of an item purchased at soccerloco.com, please request a return authorization from our customer service team. You can submit a return request through your account at soccerloco.com by clicking the ‘Return Authorization Request’ tab in your account dashboard. Or, contact our customer service team by phone or email to request authorization of your return. Please refer to our return policy below before submitting a return request.

Items purchased at soccerloco.com may be returned under the following conditions:

  1. Product is returned within 30 days of the order date.
  2. Product is returned in new, unused condition with original tags attached and in original packaging.
  3. Product is not customized or post-embellished with a logo, name or number.
  4. Promotional items included in the order (such as a free mini ball or a buy one get one item) that would not have otherwise qualified are included in the return, unused.

For authorized returns, we credit the order’s original source of payment. The credit amount is equal to the amount paid for the item(s) returned. We do not refund shipping and handling fees. We do not offer exchanges. For orders that involve long lead times before shipping, such as pre-orders or team orders, qualifying items may be returned within 30 days of the ship date. We do not price-match for purchases made prior to a promotion or sale. We do not honor promotions or sale prices after they have expired or ended.

ATTENTION! All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the original footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from soccerloco.com, including items with manufacturer defects.

Defective Returns

Defective Return Instructions

  1. Request 'Return Authroization' from your account dashboard or by emailing customer-service@soccerloco.com with an explanation and pictures of the defect
  2. If your defective return is approved, fill out our Return Form in English or Spanish
  3. Print the Return Form and place it inside your shipping box
  4. Write your RA# on the outside of your shipping box

A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at soccerloco.com play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truly defective product will show signs of being faulty within the first 90 days of use. For that reason we only accept defective returns within that period.

Defective products can be returned to soccerloco.com up to 90 days from purchase only after approval from our customer service team. Please contact customer service for defective return approval. The following credit will be issued for items deemed defective :

0-45 days = 100% of purchase price
46-90 days = 50% of purchase price
After 90 Days = No credit

Examples of DEFECTS:

  • Footwear where the outsole separates, shoe splits, tongue comes off or eyelet breaks.
  • Gloves where the finger saves break or stitching comes out.
  • Balls where the stitching comes apart, bladder won’t hold air or it has slices from manufacturer.
  • Bags where the stitching comes apart.*
  • Apparel where the seams come apart or out.*
    *soccerloco will NOT credit customers for the cost of customization on returned or exchanged items. 

Examples of NON-DEFECTS:

  • Footwear where the cleats are worn down studs because you wore them on concrete.
  • Gloves where the stitching is coming out of fingertips from normal wear and tear.
  • Balls that look like an egg because they have been sat on or a ball that don't hold air because it was kicked against a sharp object.
  • Bags that are torn from being dragged on the ground.

ATTENTION! All defective clearance or sale items must be processed directly through manufacturer.

Clearance Returns

All sale/clearance items are included in our 30 day return policy. As long as the item is in "new, unused and resaleable condition", it can be returned for a refund within 30 days. All defective clearance or sale items must be processed directly through the manufacturer.

Exchanges

soccerloco.com does not offer exchanges. Instead, please return your old merchandise and place a new order.