soccerloco is committed to ensuring your purchase fully meets your expectations. To make sure that it does, we back every purchase with a satisfaction guarantee and 30 day return policy.
You may return any new product bought from soccerloco.com within 30 days, as long as it meets the criteria below. Items returned within 30 days will be credited back to the original source of payment, while items returned after 30 days will not be accepted. Any promotional items (ex. free soccer ball with purchase) must be included, unused, in order to receive any refund. Unforuntately, we are unable to issue refunds for purchases made prior to a promotion or honor promotions after they have expired.
Only items that are in "new, unused and resalable condition" will be accepted as returns. We strongly recommend trying on all footwear and apparel indoors.
What CAN be returned:
What CANNOT be returned:
ATTENTION! All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the original footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from soccerloco.com, including items with manufacturer defects.
A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at soccerloco.com play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truly defective product will show signs of being faulty within the first 90 days of use. For that reason we only accept defective returns within that period.
Defective products can be returned to soccerloco.com up to 90 days from purchase only after approval from our customer service team. Please contact customer service for defective return approval. The following credit will be issued for items deemed defective :
0-45 days = 100% of purchase price
46-90 days = 50% of purchase price
After 90 Days = No credit
Examples of DEFECTS:
Examples of NON-DEFECTS:
ATTENTION! All defective clearance or sale items must be processed directly through manufacturer.
All sale/clearance items are included in our 30 day return policy. As long as the item is in "new, unused and resaleable condition", it can be returned for a refund within 30 days. All defective clearance or sale items must be processed directly through the manufacturer.
soccerloco.com does not offer exchanges. Instead, please return your old merchandise and place a new order.