Frequently Asked Questions
Which credit cards do you accept?
Visa and Mastercard credit cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. We do not accept American Express and Discover.
Can I cancel my order?
Yes you can, as long as the item has not been received or shipped. If the order has already been sent, we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call soccerloco.com for return instructions.
I canceled my order, but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
Can I return an item that's defective, damaged or I just don't want?
soccerloco.com is committed to ensuring your purchase fully meets your expectations. To make sure that it does, we back every purchase with lifetime return policy. For more details, visit our returns page.
What happens if the item I ordered is not available?
On occasion, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone or email and offer you the following alternatives as appropriate to your situation:
- Offer an ALTERNATE selection of equal or greater value.
- Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date or cancel for a full refund at any time prior to shipment.
- CANCEL your order. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
Why was I charged sales tax on my order?
State tax is applied to an item if soccerloco or the shipping vendor conducts business in the shipping address state.
How long will it take to receive my order?
The standard shipping time depends on the shipping method and delivery address. Most orders with standard shipping are in transit for 5-7 business days. You may view the map of estimated transit times on our Store Policies page.
Can I have an order shipped to a P.O. Box?
Yes. For orders placed by US customers to the continental United States, we offer a United States Postal Service delivery method that ships to PO boxes. Other restrictions include but are not limited to: total order weight less than 10lbs and a declared value of less than $250.00. If your order meets these restrictions, you will see only the USPS flat rate method available for delivery at checkout.
Can I ship my order to a different address?
Yes, when you place your order and come to the checkout screen enter the specified address in the shipping address field.. Remember to use a street address, not a PO Box.
How are shipping charges calculated?
We offer US Postal Service flat-rate shipping on eligible orders. Our other shipping methods are calculated based on market rates for the desired delivery time, destination and product weight.
What is the status/tracking number of my order?
The status and tracking number of every order you make on soccerloco.com can be found under "My Account" in the section titled "Orders". You may also track the status of your order on our order status page.
Where can I find a sizing guide?
Sizing guides for adidas, Nike, Puma, Diadora, Umbro and Under Armour can be found on the sizing guide page.