Customer Service

soccerloco is committed to providing "next level" customer service that goes beyond the expectations of our customers. The information below outlines our online store policies. The quick links menu to the right can be used to skip down the page to the specific information you are looking for. We also have a forum-style FAQ's page that provides detailed information in a question and answer type format.

Shipping & Delivery

Most orders are processed the next business day and shipped Monday-Friday from our headquarters in San Diego, California via the shipping method you selected. Team orders and items which require customization will ship once they have gone through production. Please refer to the product page of the item you purchased for more details on the estimated time needed for customization.

Shipping rates are calculated based on the weight of the items in your order and the destination they are being shipped to. US Postal Service shipping is available on most orders under 10 lbs., but excludes team orders which must be shipped via FedEx.

Available shipping methods and estimated delivery times are below:

US Postal Service: Your package will be in transit approximately 7-10 days (continental US & under 10 lbs. only)
Standard Shipping: Your package will be in transit approximately 4-7 days
Expedited Shipping: Your package will be in transit approximately 2-3 business days
Rush Shipping: Your package will be in transit approximately 1 business day
* Shipping to PO boxes is available, but only using the US Postal Service option.

Shipping Delivery Time Map

The map to the right shows estimated Standard Shipping delivery times from our headquarters in San Diego, CA.

Free in-store pickup is also available at each of our 4 Southern California locations. When using in-store pickup, you will receive a call from the selected store when your order has arrived and is ready for pickup.

If something in your order is on backorder, it will be noted in the product details and on your order confirmation. You will receive periodic emails updating you on the status of those items until they are delivered to you.

Customized/Team items can take between 3-4 weeks to complete. The time it takes to process your order depends on product availability and our outside vendor's turn-around time, regardless of chosen shipping method.

International Shipping (Outside of the USA)

soccerloco.com has partnered with trusted third-party company, GlobalShopex to fulfill orders for our international customers. Customers using international shipping should shop as usual and then click the International Checkout button in the shopping cart before proceeding to checkout.

The items will automatically be transferred to the GlobalShopex cart where customers may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process the payment and guarantee delivery. Once the order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or (786) 391-4868.

Australia (Sydney) Tel: (612) 9037 0252
United Kingdom Tel: (020) 3371 9380
Japan (Tokyo) Tel: (3) 4520 9639
Spain (Madrid) Tel: (91) 829 5114
South Africa Tel: (27 10) 500-2487
Canada (Toronto) Tel: (416) 840 5719
France (Paris) Tel: (01) 7666 0593
Mexico (DF) Tel: (52) 5553512656
Brazil (Sao Paulo) Tel: (55) 213958 1440
Peru (Lima) Tel: (51) 17087236
Colombia (Bogota) Tel: (1) 508 2859
Chile (Santiago) Tel: (56)2 29382628

Additional countries Global ShopEx ships to:

Albania
American Samoa
Andorra
Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia And Herzegovina
Botswana
Brazil
British Indian Ocean Territory
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cayman Islands
Chile
China
Colombia
Cook Islands
Costa Rica
Côte D'Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Haiti
Holy See (Vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kenya
Kuwait
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Saint Barthélemy
Saint Kitts And Nevis
Saint Lucia
Saint Martin
Saint Pierre And Miquelon
Saint Vincent & The Grenadines
Samoa
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
Spain
Sri Lanka
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Timor-Leste
Togo
Tonga
Tunisia
Turkey
Turks And Caicos Islands
Uganda
United Arab Emirates
United Kingdom
United States
Uruguay
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Zambia
Zimbabwe

Returns & Refunds

Return Instructions

  1. Email customer-service@soccerloco.com for an RA#
  2. Fill out our Return Form in English or Spanish
  3. Print the Return Form and place it inside your shipping box
  4. Write your RA# on the outside of your shipping box

soccerloco is committed to ensuring your purchase fully meets your expectations. To make sure that it does, we back every purchase with a satisfaction guarantee and 30 day return policy.

You may return any new product bought from soccerloco.com within 30 days, as long as it meets the criteria below. Items returned within 30 days will be credited back to the original source of payment, while items returned after 30 days will not be accepted. Any promotional items (ex. free soccer ball with purchase) must be included, unused, in order to receive any refund. Unforuntately, we are unable to issue refunds for purchases made prior to a promotion or honor promotions after they have expired.

Only items that are in "new, unused and resalable condition" will be accepted as returns. We strongly recommend trying on all footwear and apparel indoors.

What CAN be returned:

  • Items purchased from soccerloco.com and returned within 30 days which are in new, unused and resaleable condition with the original tags still attached.
  • Defective products returned within 90 days which have previously been approved by our customer service team.

What CANNOT be returned:

  • Footwear that has been worn beyond trying it on indoors. Any grass stains or markings on the bottom of the studs will not be accepted.
  • Any item that is missing its original tags.
  • Any item that smells unnatural or has been washed.
  • Any item with any customization such as logo, number or name. This includes replica jerseys with hero kits as well as most team gear.

ATTENTION! All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the original footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from soccerloco.com, including items with manufacturer defects.

Defective Returns

Defective Return Instructions

  1. Email customer-service@soccerloco.com with an explanation & pictures of the defect
  2. If your defective return is approved, fill out our Return Form in English or Spanish
  3. Print the Return Form and place it inside your shipping box
  4. Write your RA# on the outside of your shipping box

A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at soccerloco.com play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truly defective product will show signs of being faulty within the first 90 days of use. For that reason we only accept defective returns within that period.

Defective products can be returned to soccerloco.com up to 90 days from purchase only after approval from our customer service team. Please contact customer service for defective return approval. The following credit will be issued for items deemed defective :

0-45 days = 100% of purchase price
46-90 days = 50% of purchase price
After 90 Days = No credit

Examples of DEFECTS:

  • Footwear where the outsole separates, shoe splits, tongue comes off or eyelet breaks.
  • Gloves where the finger saves break or stitching comes out.
  • Balls where the stitching comes apart, bladder won’t hold air or it has slices from manufacturer.
  • Bags where the stitching comes apart.*
  • Apparel where the seams come apart or out.*
    *soccerloco will NOT credit customers for the cost of customization on returned or exchanged items. 

Examples of NON-DEFECTS:

  • Footwear where the cleats are worn down studs because you wore them on concrete.
  • Gloves where the stitching is coming out of fingertips from normal wear and tear.
  • Balls that look like an egg because they have been sat on or a ball that don't hold air because it was kicked against a sharp object.
  • Bags that are torn from being dragged on the ground.

ATTENTION! All defective clearance or sale items must be processed directly through manufacturer.

Clearance Returns

All sale/clearance items are included in our 30 day return policy. As long as the item is in "new, unused and resaleable condition", it can be returned for a refund within 30 days. All defective clearance or sale items must be processed directly through the manufacturer.

Exchanges

soccerloco.com does not offer exchanges. Instead, please return your old merchandise and place a new order.

Ordering Process

To make a purchase on soccerloco.com, add products to your shopping cart using the Add to Cart button on each product page. When you are ready to checkout, click the cart icon in the top right and then click the View Your Cart button to be taken to your shopping cart. Double check that you have all the items you need and click Proceed to Checkout. During checkout you will specify your billing address, shipping addres and method of payment. We ship all domestic orders from our warehouse in San Diego and ship all International orders through our partner Global Shopex.

When your order is submitted online, you will receive a confirmation email sent to the email address you specified on the order. It is extremely important to provide a valid email address when creating or editing your soccerloco.com account, as all communication regarding your order will be by email.

You may check the status of your order or update any account information using the My Account link at the top right.

ATTENTION! Updating your shipping address in your account will NOT update an order that has already been placed.

Payment Methods

We accept Visa & Mastercard credit cards, as well as debit cards which bear the Visa or Mastercard logo. American Express is not accepted.

Safe Shopping

soccerloco.com takes every measure to ensure your safe shopping experience. We process all credit card transactions secure socket layer (SSL) encryption. We also respect your privacy and will never pass your personal information along to third parties. For more information on how seriously we take your confidence in shopping with us, please read our privacy policy.

Taxes

For orders made from within the United States, sales tax will be applied to all orders shipped to a California address.