Customer Service

Shipping & Delivery

All soccerloco.com orders are processed the next business day and shipped Monday - Friday via the shipping method you selected. After your order has shipped,  you will receive an email with the tracking information. Available shipping methods and estimated delivery times are below:

US Postal Service: Your package will be in transit approximately 7-10 days (continental US & under 10 lbs. only)
Standard Shipping: Your package will be in transit approximately 4-7 days
Expedited Shipping: Your package will be in transit approximately 2-3 business days
Rush Shipping: Your package will be in transit approximately 1 business day

Shipping to PO boxes is available, but only using the Super Saver Flat Rate option.

The map to the right shows estimated standard shipping delivery times from our headquarters in San Diego, CA.

Free in-store pickup is also available at each of our 4 Southern California locations. When using in-store pickup, you will receive a call from the selected store when your order has arrived and is ready for pickup.

If something in your order is on backorder, we'll email you to let you know the delivery status.

Customized/Team items can take between 3-4 weeks to complete. The time it takes to process your order depends on product availability and our outside vendor's turn-around time, regardless of chosen shipping method.

International Shipping (Outside of the USA)

soccerloco.com has partnered with trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Customers using international shipping will shop as usual adding items to their shopping cart and then choose the "international checkout" option. The items will automatically be transferred to the GlobalShopex cart where customers may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process the payment and guarantee delivery. Once the order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.

Countries we ship to:

Returns & Refunds

soccerloco is committed to ensuring your purchase fully meets your expectations. To make sure that it does, we back every purchase with a satisfaction guarantee and 30 day return policy.

You may return any new product bought from soccerloco.com (so long as it meets the criteria below) within 30 days of purchase. Items returned within 30 days will be credited back to the original source of payment, while items returned after 30 days will not be accepted. Any promotional items (ex. free soccer ball with purchase) must be included, unused, in order to receive any refund.

Unforuntately, we are unable to issue refunds for purchases made prior to a promotion or honor promotions after they have expired.

Only items that are in "new, unused and resalable condition" will be accepted as returns. We strongly recommend trying on all footwear and apparel indoors.

What IS NOT in new condition:

• Any footwear that has been worn outside of the house; any grass stains or markings on the bottom of the studs are not acceptable
• A jersey, shirt or anything else that smells unnatural
• Anything you accidentally spilled on
• Items that you received with a tag, that no longer have a tag

ATTENTION: All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from soccerloco.com, including items with manufacturer defects. All shipping costs are based on weight and destination as specified by our shipping providers.

Customized/team items, club/team orders, large quantity orders, or used/worn product cannot be returned.

For exchanges, simply return your unwanted item(s) for a refund and place a new order. We require a Return Authorization # (RA) for all returns.

To request an RA, please email: customer-service@soccerloco.com

› Click here to download our Return Form

› Oprima aquí para imprimir Forma Devoluciounes

Defective Returns

A defective product is defined as a damaged product that is unfit for its intended purpose due to manufacturing or design flaw. All of us at soccerloco.com play soccer just like you and know the normal wear and tear of soccer equipment. Based on our experience, a truly defective product will show signs of being faulty within the first 90 days of use. For that reason we only accept defective returns within that period.

Defective products can be returned to soccerloco.com up to 90 days from purchase for the following amount of credit:

0-45 days = 100% Credit
46-90 days = 50% Credit
After 90 Days = No Credit

Examples of DEFECTS:

• Footwear: Outsole separates, shoe splits, tongue comes off, eyelet broken
• Gloves: Finger saver breaks, stitching comes out
• Balls: Stitching comes apart, bladder won’t hold air, slices from manufacturer
• Bags: Stitching comes apart *
• Apparel: Seams come apart or out *

* Items exchanged with customization: soccerloco.com will NOT credit customer for the cost of customization

Examples of NON-DEFECTS:

• Footwear: Cleats with worn down studs because you wore them on concrete
• Gloves: Stitching coming out of fingertips from normal wear and tear
• Balls: A ball that looks like an egg because it has been sat on; a ball that doesn't hold air because it was kicked against a sharp object
• Bags: A bag that is torn from being dragged on the ground

In the event that merchandise purchased on soccerloco.com becomes defective during normal wear, please fill out our Return Form and Email our Returns Department for an RA#. Follow the above Return procedures for all defective returns.

› Click Here to Download Our Return Form

Please note: Defective clearance or sale merchandise must be processed directly through manufacturer.

Clearance Returns

All sale/clearance items are included in our 30 day return policy. As long as the item is in "new, unused and resaleable condition", it can be returned for a refund within 30 days. Clearance items also follow the same defective guidelines as outlined above.

Return Instructions

1. Email customer-service@soccerloco.com for an RA#
2. Fill out our Return Form in English or Spanish
3. Print the Return Form and place it inside your shipping box
4. Write your RA# on the outside of your shipping box

Ordering Process

To make a purchase on soccerloco.com, add your products to the shopping cart and then click checkout in the top right. Upon checkout you will specify your method of payment and shipping address. We ship all domestic orders from our warehouse in San Diego and ship all International orders through our partner Global Shopex.

When your order is submitted online, you will receive a confirmation sent to your specified email address. We will process your order within 24 hours and notify you via email when your order ships. It is extremely important to provide a valid email address when creating or editing your soccerloco.com account, as all communication regarding your order will be by email.

You may check the status of your order or update any account information using the My Account link at the top right.

ATTENTION: Updating your shipping address in your account will NOT update an order that has already been placed.

Payment Methods

We accept Visa & Mastercard credit cards, as well as debit cards which bear the Visa or Mastercard logo. American Express is not accepted.

Team Orders

soccerloco has been the Southern California authority on outfitting soccer teams since our inception. We outfit nearly all San Diego youth soccer clubs, as well as several high schools and clubs across California, Arizona and Nevada. Our team offering is unbeatable, as we provide more than just uniforms for teams, but also full equipment and fan apparel options. Our team sales associates will create a package to fit any team's budget. Visit or team sales page for more information.

Safe Shopping

soccerloco.com takes every measure to ensure your safe shopping experience. We process all credit card transactions secure socket layer (SSL) encryption. We also respect your privacy and will never pass your personal information along to third parties. For more information on how seriously we take your confidence in shopping with us, please read our privacy policy.

Taxes

For orders made from within the United States, sales tax will be applied to all orders shipped to a California address.